Shipping Terms and Conditions

1. Items that are prohibited from being sent by Pos Indonesia

Goods that may not be sent through Pos Indonesia based on Law of the Republic of Indonesia Number 38 of 2009 concerning Post: Article 32 :

Postal service users are prohibited from sending items that can endanger other shipment items, the environment, or the safety of people.
Prohibited items that may endanger the shipment or safety of persons as referred to in paragraph (1) include :

Narcotics, psychotropic drugs, and other illegal drugs;
Explosive goods;
Goods that are flammable;
Goods that are easily damaged and can pollute the environment;
Goods that violate decency; and / or
Other goods that according to laws and regulations are prohibited.

3. Delivery of prohibited goods as referred to in paragraph (2) is carried out in accordance with the provisions of laws and regulations.

Explosive goods (ammunition, firecrackers, fireworks, firearms, and gas pressure tubes / hair spray, deodorant etc).
Falmmable items (matches).
Bacteria, viruses and others that contain disease.
Items that contain radioactive substances.
Chemical elements that wehn mixed cause corrosion or rust.
Narcotics and Psychotropic and other addictive substances (unless sent by an authorized agency and equipped with supporting documents).
Pornography and moral offense materials.
Materials that can disrupt national stability and security.
Plants, live animals (except bees, leeches, silkworms, parasites, insects and destructive insect exterminators sent by officially recognized agencies), perishable fruits and vegetables.
Gems, precious stones, banknotes and coins, gold and silver.

2. Shipment that are prohibited from being sent with the International Postal Service

Shipments that are prohibited from being exported according to Peraturan Menteri Perdagangan RI Nomor: 44/M-DAG/PER/7/2012 Tentang Barang Dilarang Ekspor are shipments;

Shipments that contaminate other shipments, cause danger, or damage:

Other postal items
Building
Postal equipment
Vehicles used to collect, process and transport international consignments

Shipments that endanger the health and safety of postal employees, contract workers or other persons designated by PT Pos Indonesia (Persero) to work in the activities of collecting, processing and transporting international shipments.

Shipments containing items in the following categories:

Animals.
Money.
Items that can disrupt the security and stability of the country.
Materials categorized as morphine, cannabis, heroin and other substances categorized as NAZA (Narcotics and Addictive Substances).
Materials that can be categorized as flammable, explosive materials.
Items that can be categorized as violating decency, in the form of books, magazines, pornographic films and other items.
Information that is categorized as being able to cause disputes due to differences in ethnicity, race and religion.
Goods that according to applicable laws cannot be circulated in the Republic of Indonesia.

Shipments containing goods that are prohibited from entering based on the provisions of the destination country, which are contained in the Prohibited and Restricted Item list.

List of Prohibited and Restricted Item

3. Shipper's Obligation:

Completely fill out the shipping form that corresponds to the desired service.

Conditions for Completing the Shipping Form

The submission form must be completed in English.
All fields in the delivery form must be completed including:

i. Full name and address of the sender, MUST be accompanied by a contact phone number.

ii. Name and full address of the recipient, MUST be accompanied by a contact phone number and or email address.

iii. Description of the contents of the shipment / Customs Declaration, goods, quantity of each type goods, what they are made of, value / price of each type of goods, country of manufacture, weight of each type of goods.

iv. Put a check mark (v) in the box of the category of contents of the consignment whether it includes: :Personal Effects", "Sample", "Document", or "Merchandise".

v. Checkmark (v) on the preferred alternative procedure if the shipment is not delivered: "Return to Sender", "Forwarded" (for Package shipments only) or "Deemed Released".

Note: In the event that the Sender chooses the "Return to Sender" or "Forwarded" alternative (specifically for Package shipments), it should be explained that the costs incurred due to the return or forwarding of the shipment shall be borne by the Sender.

vi. Sign the delivery form in the space provided.

Example of Form Filling for Express Mail Services (EMS-5) shipment
Example of Form Filling for International Fast Packet shipment (CP-72)
Sample Form Filling for International Ordinary Parcel (CP-72) consignments
Sample Form Filling for Export Post shipments
Form for International Checked Post consignments and ePackets containing goods (CN-23)
Sample Form Filling for Small Parcel consignments by Airmail (CN-22)

Complete export documents and / or other documents in accordance with applicable regulations. Export Document Matrix

For shipments containing goods, the sender completes a detailed description of the contents of the goods and the value of each item, information can be in the form of invoices / purchase receipts / invoices.

4. Shipment Weight and Size Requirements

Documents (EMS)

2 Kg of maximum weight
Rectangular shaped:

Minimum of: 90 x 140 mm (on par with minimum sized postal letters)

Maximum of: sum of length, width, height is less than 300 cm, and one of the sides is less than 150 cm.

Dimensions of Goods Shipments (EMS and International Fast Post)

Maximum weight for EMS Luggage is 30kg
Maximum weight for International Fast Post is 30kg
Rectangular shape:

Maximum size: Sum of Length, Width and Height of the sides < 300 cm, and one of the sides < 150 cm.

Shipment Dimensions for Recorded Post (R) and ePACKET Shipments

The maximum weight for ePACKET International Checked Post (R) shipments is 2 kg.

Postal Mail:
Minimum size: 90 x 140 mm
Maximum size: Total Length + Width + Height < 900 mm, and one side < 600 mm.
Postcard:
Minimum size: 90 x 140 mm.
Maximum size: 120 x 235 mm.
Rectangular shape:
Minimum size: 90 x 140 mm (same as minimum postal size)
Maximum size: Total Length + Width + Height < 900 mm, and one of the sided < 600 mm.
Cylindrical shape:
Minimum size: Length+ 2 (diameter) = 170 mm
Maximum size: Length + 2 (diameter) = 1.040 mm

Volumetric Calculation

"Volumetric calculation is applied to conditions where the actual weight of the shipment is small (light) but the size of the shipment takes up space (large volume)."

(Length x Width x Height): 5000 x 1 kg = Y kg

5. How to write the address

How to write a domestic delivery address can be seen in the following video;

How to write a complete international shipment destination address structure is as follows:

Home address structure :

recipient name

number and street name

district

postcode + locality name

state

country

Mr. Anuar bin Samsudin

66 Jalan Kenari

Taman Kenari

43000 KAJANG

SELANGOR

MALAYSIA

Company Address Structure :

name of organization

building no. + street name,
district name

unit no.

locality + postcode –
additional number

country name

The Modern Company

7894 Sadi Ibn Wahb ST, As Salamah Dist.

Office 18

JEDDAH 23437–3762

SAUDI ARABIA

Apartment Address Structure :

name of addressee

block number and street name

floor – apartment number
+ building name

name of town + postcode

name of country

Mr. M. Rajendran

Blk 35 Mandalay Road

# 13–37 Mandalay Towers
SINGAPORE 308215

REP. OF SINGAPORE

PO BOX Address Structure :

addressee

P.O Box number.

postcode + locality .

country

telp number

Sitftung Warentest

Postfach 3 41 41

10724 BERLIN

GERMANY

(+49 228) 182 18XXX

Rural Area Address Structure :

addressee

locality

sub-province 2

sub-province

postcode + province

country

Mr. SHEN Li

Naritu Town

Zengxianglan County,
Xilinguole Zone
027212 NEIMENGGU

P.R. CHINA

Correct addressing requirements for each destination country

6. Packing

The wrapping of the shipment must be able to protect the contents from any vibration or impact during transportation, whether it occurs between the contents and the wrapping box or between international shipment wrapping boxes. THE USE OF GUNNY SACKS AS SHIPMENT WRAPPING IS NOT RECOMMENDED.

Reguler Product Packaging Tutorial

Liquid Product Packaging Tutorial

Easy Dirty Product Packing Tutorial

Packaging method:

a. Single-Box Packaging Method

Place non-fragile products such as soft goods inside sturdy outer boxes.
Use inserts (fillers) such as newspaper crumplings, cork balls (loosefill peanut), or bubbly cellular dampening material such as Bubble Wrap® to fill empty spaces and prevent shifting of items inside the box during shipping.
Place items that may be affected by dust, water or ground conditions in plastic bags.
Keep small parts or granular products together in sealed containers, such as burlap sacks or seep-proof plastic bags, then pack them in sturdy outer boxes.
Use the H-shaped adhesive attachment method to seal your package.

Single Box with Wrapped Shipment

Single Box Filled with Cork Balls (Loosefill Peanut)

b. Box-inBox Packaging Method

Individually wrap the product using a bubbly cellular damper or foam material at least 2″ thick to hold it inside the corrugated box.
Limit product movement within the box using inserts such as newspaper crumpling, peanut loosefill, or other dampening materials.
Seal and tape the inner box using the H-shaped adhesive fixing method. This will help prevent accidental opening.
Use a second box that is at least 6″ longer, wider, and deeper than the inner box.
Choose a wrapper or insert method to cushion the inner box inside a sturdy, larger outer box.
Ship fragile products individually, wrapped in a bubbly cellular dampening material with a minimum thickness of 3″.
Wrap the inner box using a 3″ thick bubbly cellular dampening material or use peanut loosefill at least 3″ thick or other dampening material to fill the space between the inner box and the outer box on top, bottom and all sides.
Fill each empty space with more dampening material.
Use the H-shaped adhesive mounting method to seal your package.

Box-in-Box with Loosefill Cellular Damper

Box-in-Box with Loosefill Peanuts

c. General Guidelines for Specialty/Unique Items

Artwork. Use masking tape in a criss-cross pattern on the glass surface to prevent cracking.
Photographs and Poster Board. Attach the flat post to a rigid material such as plywood, plastic, or fiberboard padding surface; alternatively, place the printed material between sheets of rippled padding and attach the two pads together on all sides.
Stringed Instruments. Loosen the strings to relieve pressure on the neck of the instrument.
Molding Material. Tie the molding materials together to prevent shifting. Apply sufficient dampening before placing in a double-layered outer corrugated box.
Rolled Items. Tightly wrap roll items with several layers of strong plastic film or kraft paper and wrap with plastic wrap tape. Then affix a complete address label around the object or use a label container (pouch). Pos Indonesia is not responsible for damage resulting from inadequate protection.