Introduction

PT Pos Indonesia (Persero) hereinafter referred to as "PosIND", values ​​the trust and loyalty of Customers and is fully aware that personal data is a valuable asset for Customers. Therefore, PosIND highly values ​​the confidentiality and protection of personal data that Customers entrust in connection with the use of PosIND courier, logistics, and financial services and other PosIND Services. Customer security, comfort, and privacy are our priorities. PosIND implements policies and best practices that aim to maintain and preserve the privacy and security of Customers' personal data, in accordance with Personal Data Protection regulations. Regarding data processing that uses PosIND product and/or service Services ("Privacy Policy"). PosIND continues to strive to improve Services to Customers and continuously updates Services to protect the privacy and security of your personal data as a PosIND Customer.

1. PURPOSE AND SCOPE OF PRIVACY POLICY

This Privacy Policy governs the policies and practices implemented by PosIND in obtaining, correcting, updating, disseminating, displaying, announcing, transferring, disclosing, deleting, and destroying (hereinafter referred to as "Processing") your personal data in connection with the use of PosIND courier, logistics, and financial products and/or services, including:

 PosIND courier, logistics, and financial services, including but not limited to POSPAY services, other financial products, and other PosIND services.

 Websites, features, applications, social media, or other forms of communication media provided or used by PosIND (hereinafter referred to as "Services").

This Privacy Policy applies to all owners of Personal data (Data Subjects), related to the use of PosIND courier, logistics, and financial services and other PosIND services. (hereinafter referred to as "You")

2. PURPOSE OF PROCESSING PERSONAL DATA

In processing your personal data, PosIND has the following purposes and authorities:

1. To fulfill PosIND's obligations in accordance with applicable laws and regulations.
2. To facilitate the resolution of problems related to your access to PosIND's courier, logistics, and financial services services and other PosIND Services.
3. For marketing needs related to the Services and products offered by PosIND including sending promotions, new product offers, news, surveys, and updates related to the Services.
4. To evaluate and update the features of the PosIND Services from time to time.
5. For the needs of processing personal data in order to produce more targeted customer profiles.
6. To offer advertisements/promotions or offers from third parties who work with PosIND
7. To resolve complaints received by PosIND

3. COOKIES POLICY

Cookies are small text files stored on your computer or device. We use cookies to track user activity to improve the Service interface and customer experience. Internet browsers and devices generally use cookies, it is our policy that the use of cookies and tracking technologies is used only with the consent of customers on the digital Services we provide, except where the use of cookies or tracking technologies is strictly necessary for the performance and use of the Services.

When you first visit our Services, you will see a banner offering you the choice to accept or decline certain cookies or tracking technologies, with the exception of Strictly Necessary cookies that are required for certain Services.

You can change your choice at any time, by accessing the Cookies Settings link on the home page. Please note that disabling cookies will affect the functionality or features of this website.

If you prefer, you can also choose how web browser cookies are handled by your device through your browser settings. Some devices allow you to control this through your device settings. If you choose not to accept cookies, the website may not function properly and certain Services may not be provided. Every browser and device is different, please check your browser or device settings menu to learn how to change your cookie settings and preferences.

We use some cookies and tracking technologies for purposes that are strictly necessary for your use of our Services. These include, among other things, cookies that remember your preferences and settings; that remember information you may enter online (so that you don’t have to re-enter it each time you move to another page); or to keep you logged in to portals that we may offer on your preferred portal.

With your consent, we may also use cookies and tracking technologies for other purposes, such as creating aggregate statistics about how people use our Services; for error-solving and troubleshooting; to help you share content with others; to enable you to receive information about other products and Services, and to improve your Service experience.

Strictly Necessary cookies

These cookies are required for the core features of our site to operate properly. Because they are necessary for the site to operate, the Strictly Necessary cookies setting is always set to “On”. You can disable them by changing your browser settings, but this may affect how the website functions.

Functional cookies

These cookies are used to provide a better user experience on our website, such as by measuring interaction with certain content or remembering your settings like language or video playback preferences.

Performance cookies 

These cookies allow us to count visits and traffic sources on our website so that we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and anonymous. If you do not allow these cookies, we will not know when you have visited our website, and will not be able to monitor the performance of our website.

If you have allowed the use of performance cookies, we use Google Analytics to collect statistical information on how our Service is used. Google Analytics services involve the use of cookies that collect information such as your IP address or other identifier, browser information, and information about the content you view and interact with to record how you use our Service.

These analytics services help us to know how many users we have, which parts of our site are most popular, which browsers are used (so we can maximize compatibility), the country or region our users are located in, and the demographics and interests of our users. This allows us to better understand who is using our Service and to improve the way we present content on the Service.

Targeting cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. Targeting cookies do not store personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less personalised advertising. These cookies are used by advertising companies to inform you and serve personalised ads to your device based on your interests.

4. Definitions

• PosIND : PT Pos Indonesia (Persero) Company
• Customer : Individuals, communities, business entities, or organizations that use the mail, package, logistics, and financial services delivery services and other PosIND Services provided by Pos Indonesia. For the purposes of this policy, the term Employee includes current and former PosIND employees and retirees.
• Personal Information : Any information relating to an identified or identifiable individual.
• Sensitive Personal Information : Personal Information that reveals race, ethnicity, political views, religion, health, sexual orientation, trade union membership, genetic or biometric data, information about criminal convictions and offenses, and as otherwise provided by law.
• PosIND Website : The PosIND Website may contain links to third party websites. These Third Party Websites are solely for the purpose of providing information and enhancing your experience, and We do not endorse, recommend, approve, guarantee, or introduce any third party or service/product within the Third Party Website. We will not be responsible for the truth, accuracy or quality of any content found on the Third Party Website. If you decide to access a Third Party Website, then you are deemed to agree to the terms and conditions of the Third Party Website and you do so at your own risk and hereby release and hold Us harmless from any damages and losses that may be suffered by you.

Privacy Policy Courier and Logistics Services

1. Acquisition and Collection of Personal Data

Direct Data from Customers

POS obtains data directly from Customers when creating an account, contacting PosIND or filling out a form. This data includes identity data, contact information, and shipping preferences. The types of direct data collected include:.

a. Contact data : name, telephone number, address, and email.

b. Identification data : unique ID, passport photo, biometric data (facial scan and fingerprint) and social security number.

c. Shipping data : shipping address, and shipping documents.

d. Financial data : bank account, and payment details.

e. Profile data : shipping preferences, and order history.

Indirect Data

Data can also be obtained from third parties such as shippers, who ensure accuracy and legal compliance when providing information to PosIND The types of indirect data collected include:

a. Shipping information : recipient name and recipient address.

b. Contract data : activity in the contract and names of the parties.

2. Processing and Analysis

Data Processing

POS processes your personal data for legitimate operational purposes, such as contract execution, legal compliance, and optimization of the Service. Data is processed through various PosIND internal systems to support the delivery process, communication, and Customer Service.

Data Analysis

The collected data is also analyzed to improve the PosIND Service. This includes the use of customer feedback, website analytics, and cookies to learn about user behavior, delivery preferences, and to improve the customer experience.

Data Security

POS protects customer data by using firewalls, network intrusion systems, and application monitoring. PosIND secures customer data with Pseudonymity Techniques (data protection by removing some sensitive data) and encryption when storing and transferring customer data.

3. Storage

POS will store Customer data as long as it is still needed to run the Service, fulfill contractual obligations, and legal compliance. To fulfill applicable legal obligations, PosIND will store some Customer data for a period of up to a maximum of 10 (ten) years and/or in accordance with applicable provisions in Indonesia.

4. Correction and Update

POS grants the Customer the right to correct or update inaccurate personal data. If the Customer finds that the data stored by PosIND is incorrect or no longer relevant, the Customer may request a request for correction.

5. Appearance, Announcement, Transfer, Dissemination, or Disclosure

Data transfer

POS will share or forward your data for the purposes stated in the Privacy Policy and only if permitted by applicable law and with adequate protection. Categories of data recipients include:

a. Pos Indonesia: Your data may be transferred to Pos Indonesia for the purpose of providing and improving the Services.

b. Business Partners: We may need to transfer data to partners to assist in the management and provision of the Services.

c. Authorities: If required by law or regulation, your data may be transferred to authorities.

Data Disclosure

POS will not disclose your data for purposes other than those described in this Privacy Policy without your permission, unless required by law or necessary for legitimate purposes.

6. Deletion or Destruction of Personal Data

Data Deletion

Customers have the right to request the deletion of their personal data under certain conditions. The data deletion process will be carried out in accordance with customer requests and applicable laws.

Data Destruction

POS ensures that customer personal data is destroyed or destroyed in a safe manner and in accordance with applicable laws when it is no longer needed.

Deletion Procedure

To delete data from the PosIND system, customers must submit a written request (stamped) to Pos Indonesia via email to

so that the data destruction process can be carried out properly.

Privacy Policy for Financial Services Services

1. Acquisition and Collection of Personal Data

Acquisition of Data

POS obtains personal data directly from Customers or through third parties. This data is obtained, among others, when Customers register or use PosIND financial services or when interacting with Customer Services.

Types of data collected

a. General Data : Full name, address, place and date of birth, nationality, religion, mobile phone number, email, NIK, and others.

b. Specific Data : Biometrics (fingerprints, facial images), financial data (income, taxpayer number), and related data in accordance with applicable regulations.

c. Browsing Data : Search history, interactions on the Services, and user preferences.

Data Sources 

Data is collected through various Services, including websites, applications, social media, or through direct communication between Customers and PosIND

Data Processing

The collected data is processed for various purposes such as personalizing the Services, marketing, evaluation, legal compliance, and loyalty programs. 

Storage 

Collected data is stored as long as necessary to provide the Service or in accordance with the applicable data retention policy.

2. PROCESSING AND ANALYSIS 

Data Processing

Personal data obtained by PosIND is processed for various purposes, such as personalizing the Service and fulfilling legal obligations.

Data Analysis 

a. Profiling : Data is used to assess risk, map preferences, and segment Customers based on transaction data and use of PosIND's financial Services

b. Service Evaluation and Improvement : Data is analyzed to evaluate and update Service features from time to time, in order to improve user experience.

c. Risk Management : Data analysis is used to identify potential risks related to the financial Services provided, including preventing money laundering or terrorism financing.

Use of Data for Business Purposes 

Data is analyzed for marketing the Service, promoting new products, and offering loyalty programs such as prizes or sweepstakes. In addition, PosIND also offers advertisements and promotions from third parties who collaborate with PosIND, based on analysis of Customer behavior and preferences.

Data Security During Processing 

POS ensures that processed data remains safe and protected from unauthorized access, by implementing technologies such as Secure Socket Layer (SSL) to encrypt communications and the use of multi-layered security systems.

3. STORAGE 

Data Storage Commitment 

POS is committed to storing Customer personal data with the best protection as long as the data is needed to provide the Service.

Storage Location 

Personal data can be managed, processed, and stored by third parties who work with PosIND both in Indonesia and outside the territory of the Republic of Indonesia, while still complying with applicable regulations and legal obligations.

Storage Duration

POS will store personal data as long as it is necessary to achieve the purpose of its collection, as long as the Customer is still using the Service, or as long as such storage is required by POS PosIND's data retention policy and laws and regulations in Indonesia.

Termination of Storage 

POS will stop storing personal data or delete methods that allow identification of the Customer as soon as the purpose of collecting the data is no longer necessary, either for legal or business purposes.

4. DATA CORRECTION AND UPDATES 

Right to Request Correction 

Customers have the right to ask PosIND to correct, complete, and/or update personal data that is found to be inaccurate. This can be done by contacting the communication channels available in the PosIND Privacy Policy

Customer Obligations 

Customers are encouraged to play an active role in ensuring the accuracy and updating of their personal data from time to time, in order to maintain the quality of the Service.

PosIND Actions Against Inaccuracies

If there is inaccuracy in the provision of personal data by the Customer, PosIND has the right to stop the Service and/or transactions based on PosIND's knowledge and considerations

5. DISPLAY, ANNOUNCEMENT, TRANSFER, DISTRIBUTION, OR DISCLOSURE 

Data Confidentiality 

POS will not sell, exchange, display, announce, transfer, disseminate, and/or disclose Customer personal data or any information related to the use of PosIND Services unless regulated by applicable laws and regulations.

Disclosure of Data for Legal Interests 

Personal data obtained and collected by PosIND may be disclosed to government agencies or other authorized parties based on laws or cooperation agreements, including for the interests of:

a. Ongoing legal processes.

b. Protection of the safety of PosIND, Customers, or others.

c. National security, law enforcement, or state administration.

d. Supervision of the financial services sector, monetary, payment systems, and financial system stability.

Digital Audit and Forensics 

Personal data may be disclosed for the purposes of internal audits and/or digital forensics for criminal acts or violations of regulations within PosIND and its affiliates.

Disclosure to Third Parties

POS may disclose personal data to third parties to ensure Services to Customers, such as supporting government or carrying out state functions. This disclosure is carried out by maintaining data security, so that there is no misuse of personal data.

6. DELETION AND DESTRUCTION

Right to Erase and Destruction

POS can delete and/or destroy Customer's personal data from the system right to erase in accordance with applicable laws and regulations or PosIND's data retention policy or at the Customer's request.

Exceptions to Data Deletion

Deletion does not apply if the data is still needed for :

a. Fulfilling legal obligations.

b. Needs for evidence in the future, tax, audit, and accounting.

c. If the data is still within the retention period based on laws and regulations.

Deletion Procedure

To delete data from the PosIND system, Customers need to submit a written application (stamped) to Pos Indonesia via email to

so that the data destruction process can be carried out.

7. Contact PosIND

Pos Indonesia is ready to assist and answer any questions you may have regarding this Privacy Policy. If you have further questions or require additional information, you may contact our Customer Service team via:

 a. Pos Call: 1500161

 b. Email:

 c. Instagram/Threads: @posindonesia.ig

 d. X: @PosIndonesia

 e. Facebook: Pos Indonesia

 We will be happy to assist in answering any questions and responding to any concerns you may have regarding Personal Data Protection in the use of PosIND courier, logistics, and financial services services and other PosIND Services.